Frequently asked questions

Free covers up to 2 units. Starter is ₱199 a month for up to 10 units, Pro is ₱399 for up to 20, and Business is ₱1,299 for up to 100. Paid plans bill annually at ten months' price — two months free. No plan is unlimited.

Not yet — billing opens at launch. New accounts start on Free, and upgrades are handled manually until then. Your data carries over unchanged when you move up.

Adding a unit is blocked with a prompt showing your current usage and the plans above it. Nothing is deleted or hidden — you can upgrade, or remove a unit first.

No. The limit is on units, not on how many people you add. Inviting a co-owner or property manager doesn't consume quota.

No. Tenants send money to your own GCash wallet using ordinary send-money, or to a bank account you list in Settings. There is no gateway, no merchant onboarding and no percentage cut. RentBase-PH keeps the record around the payment, not the payment itself.

Every tenant submission is recorded as awaiting verification. It shows in your Finance queue with the reference number and any receipt photo attached, but it does not count as income or reduce the tenant's balance until you approve it. Approval is atomic, so a double-click can't record it twice, and it emails the tenant their receipt.

It stays on record as rejected rather than disappearing, so the history remains accurate. The tenant can resubmit the same reference, which reopens it for review at their current balance.

It's optional, and it's the single most useful thing they can add. The photo shows the amount, the destination, the date and the reference at once — which settles a disagreement in your favour. Photos are re-encoded on the tenant's phone so a large screenshot still uploads.

Any you add under Settings → Bank accounts. You pick from the major Philippine banks or choose Other and type the name, then enter the account number and account name. Tenants see every active account when they choose bank transfer, along with the exact amount and send-money steps.

You add their email to the tenant record and send the invite from the tenant page. They open the setup link, choose a password or continue with Google, and land in the portal. The invite link is single-use and expires.

Only their own lease, their own statement and balance, and the maintenance issues they filed. They cannot see other tenants, other units, your income reports or your properties.

No. The portal works in the browser on any phone. If they want it on their home screen, RentBase-PH is installable as an app from the browser.

Yes. They file the issue from the portal, attach photos, and you track it from new through to resolved on your side.

Invite them from Settings → Portfolio members, using the email of an existing account. Choose Co-owner — they can manage everything and fill in custom field values — or Viewer for read-only access. One invite covers every property in the portfolio.

A portfolio is the unit of access, not the individual property. If you'd rather someone only saw part of it, keep them out of the portfolio and give them portal access to a specific unit as a tenant instead.

Deleting a property, adding or removing members, renaming the portfolio, and creating or changing custom field definitions. Co-owners can create and edit properties, tenants, leases, charges and record payments.

Lease attachments, maintenance photos and payment receipts are stored in the app's database today and served only through an access-controlled route — the person who uploaded a file and anyone who can reach the related lease. Moving to object storage is on the roadmap.

Yes. Reports covers 3, 6, 12 or 24 months of cash flow, income and expenses per property, and a CSV export that is generated by the same engine as the screen, so the numbers always match.

It removes the property and everything under it — units, leases, tenants and their payments. Only the portfolio owner can do this, and the confirmation names what goes with it. Take a CSV export first if you want the history.

Never. RentBase-PH only records the payment details a tenant submits and the receipt photo they choose to attach. It cannot move money, and it never connects to your bank or wallet.